Terms and Conditions
The Terms and Conditions set out an agreement between ‘you’ the owner and KP Cuts.
DOG GROOMING
When your dog is with me, its health and welfare is my main concern at all stages of the grooming process. Should I believe your dog is experiencing any fear or stress at any time, I will, where possible, employ alternative strategies to alleviate this. This may require extra time or sessions to overcome this problem.
During grooming it is possible pre-existing conditions are noticed, which you will be informed of, in order you can seek veterinary advice. Extremely rarely accidents can happen whilst grooming, or medical issues can arise. In the unlikely event of this happening you authorise me to seek emergency veterinary treatment.
Salon Exclusivity
At KP Cuts I operate strictly by appointment. The quoted price includes salon exclusivity. This helps ensure a calm, low risk environment. The only time more than one dog is allowed in the grooming area is when they are from the same household. If you have two dogs, only one of whom is groomed, and they are not used to being apart, the second can remain at my discretion.
Time Keeping
Appointment slots are timed to each individual dog, with a period of time to try and prevent any overlap. This ensures I am not rushing to complete your dog. The appointment time given, is the time I expect to admit you to the salon. If you are early for your appointment, I may not be in a position to grant you immediate access. Likewise if you are late I may have to refuse to groom on welfare grounds. This will incur a fee. Customers who are 30 minutes or more late will be deemed to be a ‘no show’ and charged the full appointment fee. If you leave your dog with me, and are late collecting, this will also incur a fee, as it will impact on the next customer. I ask that everyone shows the same courtesy afforded to you to others.
Pricing
All quoted prices assume:
The dogs coat is well maintained, free from knots, matts and tangles.
The dog is well behaved, shows no aggression and is groomed regularly.
The dog is not overweight or oversized for the breed.
Whilst I am happy to work with nervous/ timid dogs, these may incur extra charges due to the extra time and handling skills required.
Charges will be incurred for matted coats, those that are poorly maintained, or dogs with fleas. All charges are payable before you leave the salon with your pet. Payment is by cash or BACS (payment prior to appointment unless a regular customer in which case payment will be accepted after collection).
Cancellations and No Shows
I appreciate that sometimes you may need to rearrange your dogs appointment. As long as this is done with more than 24 hours notice there will be no charge. Any failure to show or cancellation with less than 24 hours notice (except in extreme circumstances) will result in the full fee being payable, and no further appointments being booked until the account is settled. Cancellations will be charged at half the appointment fee.
Neglected / Matted coats
Should a dog be presented with a matted or neglected coat, if my opinion is that it will be kinder to shave the coat back completely, this will be done in compliance with The Animal Welfare Act 2006 ( Sec 5. – Animals are to be protected from pain, injury and suffering). This incurs extra charges due to time and extra wear and tear on equipment.
In instances where the above is necessary, it can lead to skin irritation and other conditions. On some breeds the coat may not grow back in the same manner. KP Cuts will not be liable for any effects which may arise from this.
Aggressive and Poorly Socialised Dogs
I reserve the right to refuse to groom any dog if I believe it may cause injury to itself or myself. If a dog exhibits aggression or behaviour I have not been informed of prior to the groom, the session will be stopped immediately and the full fee incurred.
I must be informed prior to grooming of any previous history of biting or aggression. Your attention is drawn to the dangerous dogs act which holds owners liable for bites and Injuries.
Please toilet your dog before attending their appointment to avoid any accidents. Any dog that toilets inside the salon will incur an extra fee for its owner.
Grooming Feedback
After each session I will inform you of any problems I have encountered, or any concerns I have regarding your dog. This is the time to inform me of any concerns you have in relation to the groom. The majority of my business is repeat custom, and I wish to maintain my standards and reputation. I often take pictures to show examples of before and after work and to use for information. Should you not wish photos of your dog to appear on my website please inform me at the time of the groom. I also ask that should you have a problem, I am approached prior to any negative reviews being left on social media.
Additional points for:
DOG WALKING / PET VISITS
All dogs will be exercised on a lead unless prior agreement has been reached with KP Cuts in writing.
I will apply personal judgment and cut short a walk if necessary because of extreme weather conditions (ie, heat, thunderstorms) for the safety of both the dog/s and myself.
If dogs require a quick towelling off after walks towels must be provided and left by the front door.
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Cancellations
I appreciate that sometimes you may need to rearrange your dogs appointment. As long as this is done with more than 24 hours notice there will be no charge. Less than 24 hours notice (except in extreme circumstances) will result in the full fee being payable. Cancellations will be charged at half the usual fee.
Customer details
Your details are held in confidence by me, as a reference to the safe grooming of your dog.
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By using the facilities at KP Cuts, you agree to all the conditions stated above.
